Privacy Policy

Last updated: [Month] 2026

At Pure Care Medical Center, we understand that trust is the foundation of good care — and that trust extends to how we handle your information. This policy explains, in plain language, what we collect when you visit purecaremed.ae or get in touch with us, why we collect it, and the choices you have. If anything here is unclear, we’re happy to walk you through it.

This policy applies to our website and to the ways you can reach us through it, such as our contact forms, call buttons, and WhatsApp links.

Who we are

Pure Care Medical Center is a licensed healthcare provider based in Sharjah, United Arab Emirates. When this policy says “we,” “us,” or “our,” we mean Pure Care Medical Center. When it says “you,” we mean anyone who visits our website or contacts us through it.

The information we collect

Information you give us directly. When you book an appointment, fill in an enquiry form, request a callback, click to call us, or message us on WhatsApp, you may share details like your name, phone number, email address, and a short description of what you need help with. You choose what to send us, but some details (like a contact number) are needed for us to get back to you.

Information we collect automatically. Like most websites, ours gathers some technical information as you browse — your approximate location, device and browser type, the pages you view, how you arrived at our site, and how you move through it. This is collected through cookies and similar technologies, which we explain below.

We do not ask you to submit sensitive medical details through the website. Any health information you share during an actual consultation or visit is handled separately under strict medical confidentiality and the applicable UAE health regulations.

How we use your information

We use what we collect to:

• respond to your enquiries and arrange appointments
• provide the treatments and services you ask about
• improve our website and understand which content is useful
• measure how well our advertising and campaigns are working
• send you information you’ve requested, and occasionally relevant updates (only where you’ve agreed to hear from us)
• meet our legal, regulatory, and medical record-keeping obligations

We only use your information for the reasons it was collected, or for closely related purposes you’d reasonably expect.

Cookies and tracking technologies

Cookies are small files stored on your device that help a website function and remember your preferences. We use a few different kinds:

• Essential cookies that keep the site working properly.
• Analytics cookies that show us, in aggregate, how visitors use the site so we can improve it.
• Advertising cookies that help us understand which campaigns bring people to us and show relevant content to people who’ve shown interest in our services.

You can control or delete cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work.

Advertising and analytics partners

We advertise our services online, including through Google and Meta (Facebook and Instagram). To do this responsibly and to see whether our campaigns are actually helping people find us, we use tools provided by these platforms:

• Google — including Google Analytics, Google Tag Manager, and Google Ads conversion tracking and remarketing. These help us measure actions like form submissions, call clicks, and WhatsApp clicks, and to reach people who have visited our site before.
• Meta — including the Meta Pixel and related tools, which help us measure the results of our Facebook and Instagram ads and show them to relevant audiences.

When these tools are active, Google and Meta may receive information about your visit, such as your device details and the pages you viewed, in line with their own privacy policies. We don’t sell your personal information, and we don’t share your name, phone number, or medical details with these platforms for advertising.

You have direct control over this kind of advertising:

• Manage Google ad personalization at myadcenter.google.com and opt out of Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout
• Manage your Meta ad preferences in your Facebook or Instagram account settings
• Adjust cookie and tracking permissions in your browser at any time

To understand how these platforms handle data, you can read Google’s Privacy Policy (policies.google.com/privacy) and Meta’s Privacy Policy (facebook.com/privacy/policy).

When we share your information

We treat your information as confidential and share it only where necessary:

• with trusted service providers who help us run our website, communications, and marketing, and who are required to protect your data
• with the advertising and analytics platforms described above, in the limited ways set out there
• where we’re legally required to, such as to comply with UAE law, regulatory authorities, or a valid legal request

We never sell your personal information to anyone.

Your medical confidentiality

Any information related to your health, treatment, or care is protected under UAE healthcare regulations and professional medical confidentiality. It is kept separate from our website and marketing activity and is only accessed by authorised staff involved in your care.

Keeping your information secure

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. No system online is ever completely risk-free, but we work to keep your data safe and to limit who can access it.

How long we keep your information

We keep your information only as long as we need it — to respond to you, to provide care, and to meet our legal and medical record-keeping duties. When it’s no longer needed, we securely delete or anonymise it.

Your rights

Under the UAE’s Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to:

• ask what personal information we hold about you
• request that we correct anything that’s inaccurate
• ask us to delete your information, where we’re not required to keep it
• withdraw your consent to marketing at any time
• object to certain uses of your information

To exercise any of these rights, just contact us using the details below. We’ll respond as quickly as we reasonably can.

Children’s privacy

Our website is intended for adults. We don’t knowingly collect information from children through the site. Where care involves a minor, arrangements are made directly with a parent or guardian in person or by phone.

Links to other websites

Our site may link to other websites — for example, our social media pages or map listings. We’re not responsible for the privacy practices of those sites, so we’d encourage you to read their policies too.

Updates to this policy

We may update this policy from time to time as our services or the rules around data change. When we do, we’ll revise the date at the top of the page. We’d suggest checking back occasionally.

Contact us

If you have any questions about this policy or about how we handle your information, please get in touch:

Pure Care Medical Center 1003 Al Sharq St – Al Mirgab – Al Heerah Suburb – Sharjah – United Arab Emirates